Frequently Asked Questions
Everything you need to know about shopping with Medisa
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.
Are your garments ethically sourced?
Yes, Medisa is committed to sustainable fashion. We partner with certified factories that ensure fair wages, safe working conditions, and eco-friendly manufacturing processes.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we allow changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.